Good News. Bad News.

I’m going to start with the bad news so I can get it off my chest and move on to much happier things.

Recently, I saw on the NAPP member site that a new 20% off discount was available for any single purchase through the Adobe.com store until March 2nd. With that, on top of Adobe’s introductory pricing on CS4 ending at the end of February (which has since been extended), I decided that I couldn’t wait to upgrade anymore.

I was talking with my friend and co-worker, Eric, about it and offered to use my discount to help him upgrade to CS4 Design Premium when I placed my order to upgrade to InDesign CS4 and Photoshop CS4. So I placed the order, saving around $200 between us, and waited eagerly for it to arrive.

Two things then happened. First, I got a sinking feeling one day that I had been in the mindset of ordering the PC versions for myself that I inadvertantly ordered Eric, a Mac user, the PC version of CS4 Design Premium. Big OOPS! And then I was expecting to receive the software on Monday but FedEx decided that the correct address I put on the order was not the right one.

All got worked out, though. I called Adobe customer service and spoke with a really nice rep who helped me get the Mac version on its way to replace the one I had mistakenly ordered. To be entirely honest, it was one of the best customer service calls I’ve ever had. He even honored the pricing from the previous order. After driving over to FedEx to pick up the undelievered package and talking to a manager to work out the address issue – since the driver wasn’t back yet – the software finally arrived the next morning.

Then the fun started… I found out, the hard way, that as it turns out it is against Adobe’s upgrade policy to allow customers who own a full version of a program that is part of a bundle to upgrade to a stand-alone version of the same software. Meaning, even though I own CS3 Design Premium, which includes InDesign CS3, I can not upgrade to InDesign CS4. I would either have to upgrade to CS4 Design Premium – which I don’t need – or purchase the full version of InDesign CS4 – which isn’t going to happen either. So I have to send it back.

The up-side is that I can keep the upgrade to Photoshop CS4 since I have copies of Photoshop going back as far as version 6. It’s the more important program for me to have anyway.

I’m not all worked up about it but it really frustrates me that even though I own a full version of InDesign CS3 – albeit as part of a bundle – I am ineligible to upgrade a single product. It was not very clear on the Adobe site and, in the end, they are crediting my card so they’re losing out on the sale. It won’t affect whether or not I will buy from them again, obviously, but I appeal to Adobe to revisit their upgrade policy so it would make more sense and do a better job of serving the customers.

Thus endeth the rant.

On to the good news! Kim and I have been wanting to escape apartment living for a while now and after some searching we are elated to share that we have found a house! Not just “a” house, but an amazing house!

Kim & Jason's New House

Kim & Jason's New House

We’re doing the mortgage paperwork today and we hope to close in the next month and a half or so – give or take. We’re going to be doing another walkthrough on Sunday afternoon so we’ll be able to take some shots of the inside too. It’s in Johnson City, NY, which is only about 15 minutes from where we live now in Endicott, NY. It’s about 25 minutes to Kim’s school and roughly 10 minutes to work for me.

It’s cute on the outside and down-right beautiful inside. We’re so excited about it and we’re still pinching ourselves because it’s all finally happening!

Comments:
  • Congratulations to both you and Kim.

    Adobe’s pricing and upgrade structures are certainly not consumer-friendly at times. In the future, you may also want to check into education pricing available to Kim. Not always the best choice, but it can be beneficial at times.

    March 10, 2009 at 6:09 am
  • Hi Jason – congratulations on the move. I moved “out of the city” a couple of years ago and never looked back.

    As for Adobe – pha! Don’t get me going. I had a legitimate copy of CS3 Master Collection costing well over 1500 Sterling at the time. I wanted to upgrade just to Photoshop CS4 as I wanted the 3D stuff. No Chance! In the end I had to buy a new retail version of CS4 Extended. I understand they need to make a profit, and I love their software, but they really need to think again about upgrade paths for current customers. There really isn’t any serious competitor (in terms of Photoshop) to keep them on their feet in this area in my humble opinion.

    March 10, 2009 at 8:15 am
  • Congrats on the house

    March 10, 2009 at 9:54 am
  • Hey Jason,

    Congrats on the house! My wife and I just got out of an apartment ourselves into our very first home at the beginning of this month and it’s been great. I will say that buying an older home does come with the immediate back-breaking joy of being a homeowner but we just couldn’t see ourselves in one of those mass produced cookie cutter homes. You know, the kind where you get lost in your neighborhood because every house looks the same! The house you picked out looks really great and hope everything with the closing goes well.

    One tip I have is to get multiple quotes for your insurance. We kinda got screwed on ours and it’s a little bit of a pain getting it resolved. You live and you learn, right?

    March 10, 2009 at 12:33 pm
  • Thanks for all of your kind words, tips and well-wishes guys! It’s a very exciting/freeing/overwhelming thing to do and we can’t wait!

    It is an older house – built in the late 50s – but most of the first floor has been redone in the last couple of years along with the roof.

    As for Adobe, I think you’re right, Kevin. Since there really isn’t any serious competition there’s no incentive for Adobe to lower their price point. I just think it’s ridiculous to limit the choices of current customers. I know it’s not like they will lose me as a customer over it but I’ll start taking an even closer look at what I really need to buy.

    InDesign would’ve been nice, and I was more than willing to grab it, but it was only worth it, to me, at the upgrade price, not so much if I have to get the full version.

    They produce great, professional software and there is certainly an argument for pricing it so high, but to be so strict on how you can upgrade is nuts.

    March 10, 2009 at 1:34 pm

Leave a Comment: