Good News. Bad News.
I’m going to start with the bad news so I can get it off my chest and move on to much happier things.
Recently, I saw on the NAPP member site that a new 20% off discount was available for any single purchase through the Adobe.com store until March 2nd. With that, on top of Adobe’s introductory pricing on CS4 ending at the end of February (which has since been extended), I decided that I couldn’t wait to upgrade anymore.
I was talking with my friend and co-worker, Eric, about it and offered to use my discount to help him upgrade to CS4 Design Premium when I placed my order to upgrade to InDesign CS4 and Photoshop CS4. So I placed the order, saving around $200 between us, and waited eagerly for it to arrive.
Two things then happened. First, I got a sinking feeling one day that I had been in the mindset of ordering the PC versions for myself that I inadvertantly ordered Eric, a Mac user, the PC version of CS4 Design Premium. Big OOPS! And then I was expecting to receive the software on Monday but FedEx decided that the correct address I put on the order was not the right one.
All got worked out, though. I called Adobe customer service and spoke with a really nice rep who helped me get the Mac version on its way to replace the one I had mistakenly ordered. To be entirely honest, it was one of the best customer service calls I’ve ever had. He even honored the pricing from the previous order. After driving over to FedEx to pick up the undelievered package and talking to a manager to work out the address issue – since the driver wasn’t back yet – the software finally arrived the next morning.
Then the fun started… I found out, the hard way, that as it turns out it is against Adobe’s upgrade policy to allow customers who own a full version of a program that is part of a bundle to upgrade to a stand-alone version of the same software. Meaning, even though I own CS3 Design Premium, which includes InDesign CS3, I can not upgrade to InDesign CS4. I would either have to upgrade to CS4 Design Premium – which I don’t need – or purchase the full version of InDesign CS4 – which isn’t going to happen either. So I have to send it back.
I’m not all worked up about it but it really frustrates me that even though I own a full version of InDesign CS3 – albeit as part of a bundle – I am ineligible to upgrade a single product. It was not very clear on the Adobe site and, in the end, they are crediting my card so they’re losing out on the sale. It won’t affect whether or not I will buy from them again, obviously, but I appeal to Adobe to revisit their upgrade policy so it would make more sense and do a better job of serving the customers.
Thus endeth the rant.
On to the good news! Kim and I have been wanting to escape apartment living for a while now and after some searching we are elated to share that we have found a house! Not just “a” house, but an amazing house!
We’re doing the mortgage paperwork today and we hope to close in the next month and a half or so – give or take. We’re going to be doing another walkthrough on Sunday afternoon so we’ll be able to take some shots of the inside too. It’s in Johnson City, NY, which is only about 15 minutes from where we live now in Endicott, NY. It’s about 25 minutes to Kim’s school and roughly 10 minutes to work for me.
It’s cute on the outside and down-right beautiful inside. We’re so excited about it and we’re still pinching ourselves because it’s all finally happening!